Videos
KEEP IT REAL. TELL HARD TRUTHS. GET STUFF DONE.
Short no nonsense videos with tips and advice to overcome obstacles, accelerate performance, and get stuff done!
Are You Ready To Get Stuff Done?
Patient experience, fail! Don't ask for input and not act.
Leader ≠ Change Agent.
How to Master Change - Lessons from Nature
Google, no. Just no! I expect better change management and adoption!
Maximizing the ROI on technology implementations
Coaching: People, like seeds, need the right conditions to grow and flourish
Mirror customer communication for a great customer experience
How to prevent change sabotage - Part 1
How to prevent change sabotage - Part 2
Do you want to be a successful leader?
Process, process, process. Good process. Good CX!
If you want a great customer experience create a great employee experience
Process impacts customer experience!
Hard change management truths - Part 1
Hard change management truths - Part 2
Valuing DEI and creating a high performance culture
Outsourced customer service SUCKS!
How to get the most value out of your change management efforts
#GivingTuesday - The workplace and gratitude and giving back
Focus on processes to improve the customer experience (cx)
Assessing Leaders With Insecurities
Shared Accountability Generates Trust
Happy people = Happy customers!
Learn more about how our capabilities can enable you to create a people focused culture, engage and retain talent, achieve rapid results, and wow customers.
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