Videos

Videos

KEEP IT REAL. TELL HARD TRUTHS. GET STUFF DONE.

Short no nonsense videos with tips and advice to overcome obstacles, accelerate performance, and get stuff done!

Patient experience, fail! Don't ask for input and not act.

Leader ≠ Change Agent.

How to Master Change - Lessons from Nature

Google, no. Just no! I expect better change management and adoption!

Maximizing the ROI on technology implementations

Coaching: People, like seeds, need the right conditions to grow and flourish

Mirror customer communication for a great customer experience

How to prevent change sabotage - Part 1

How to prevent change sabotage - Part 2

Do you want to be a successful leader?

Process, process, process. Good process. Good CX!

If you want a great customer experience create a great employee experience

Process impacts customer experience!

Hard change management truths - Part 1

Hard change management truths - Part 2

Valuing DEI and creating a high performance culture

Outsourced customer service SUCKS!

How to get the most value out of your change management efforts

#GivingTuesday - The workplace and gratitude and giving back

Focus on processes to improve the customer experience (cx)

Assessing Leaders With Insecurities

Shared Accountability Generates Trust

Happy people = Happy customers!

Learn more about how our capabilities can enable you to create a people focused culture, engage and retain talent, achieve rapid results, and wow customers.

Slide 1

MedStar Health

WE ARE YOUR TRUSTED ADVISORS. ​

Was a valuable asset to the project. Extremely helpful to my practices before, during and after go-live. Connected the dots and managed all the moving parts. The practices felt very confident and were pointed in the right direction when issues arose that were difficult to manage. Kept me well informed and kept things running as smoothly as possible during conversion and deployment… our savior and our guide during the EHR conversion. A pleasure to work with during our transition. The physicians and staff and I am very glad that we had such a trusted advisor.
Director of Operations at MedStar Health
Slide 2

Capital One

WE ARE YOUR TRUSTED ADVISORS. ​

Tolero Solutions provided program and project management support for an IT initiative impacting lines of business (LOBs) across the organization. Great ROI. They added additional value by building a new governance structure and change management, change control processes and risk management framework. Work needed to be performed in a tight time frame. They hit the ground running, communicating with executive leadership, and performing research and data gathering for buy-in before executing on approach.
Sr. Director Project Delivery Office, Capital One
Slide 3

Department of Defense (DoD)

WE ARE YOUR TRUSTED ADVISORS. ​

One of the best consultants I’ve ever worked with. Should the opportunity arise, I would look forward to working with them again in the future. An instrumental part in communicating and preparing our organization for change. Attributed to improved inter-office relationships and increased our support of the strategy for moving forward.
Director of Technology Integration, Department of Defense (DoD)
Slide 4

Accenture

WE ARE YOUR TRUSTED ADVISORS. ​

Excelled at turning vague new concepts into a clearly defined reality… work led to significant improvements to our eventual work processes and services. Saved time and resources for our entire team…was a value add and definitely an asset to our project. Great results, good value, high integrity!
Sr. Executive, Accenture
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