Think Tank

And they say breaking up is hard to do. Try asking for feedback. Asking for feedback can be scary. What if they don’t like me? What if I don’t know what I am doing? Giving feedback can also make many uneasy. What if I say the wrong...

Why is creating a culture that values diversity, equity, and inclusion (DEI) important? As the Vulcans say, “Infinite diversity in infinite combinations.” When diverse groups of people feel supported, valued, and safe, these groups of...

We’ve been dealing with the COVID-19 pandemic for what seems like...ages. And many businesses have not been shy to reach out via email and let me know how they’re making policy and product changes to keep me safe. Soooooooooo many...

Change is never easy. Change and transition is a bumpy process. But why is change so hard? Change is hard because it is an emotional experience for most. An emotional experience, particularly an experience one often has little choice in being part...

Snafu: a confused or chaotic state; a mess. That is the best way to describe Snapfish.  So here’s the thing about a good customer experience (CX), it can’t occur if the customer service is poor.  You’ve likely had a...

In today’s rapidly evolving business environment, organizations are often forced to remain competitive by adopting a culture of rapid change. However, updating and communicating the organizations’ strategy to reflect these changes...

How do you communicate? What can you do to improve the effectiveness of your communication? People thrive on communication; introverted, extroverted, verbal, and nonverbal, we all need to be able to communicate with one another in order to...

Your people leave for various reasons. However, thanks to Gallup Research who collected data from more than 195,600 U.S. employees, we now have a #1 reason people say - peace, see ya later. They don’t feel they are encouraged or supported to...

You've likely had an excellent customer experience. You've also likely had a few bad customer experiences.  Irritating is sometimes the only way to describe the bad experiences. But what you may not have considered is what lead to that bad...