Think Tank

And they say breaking up is hard to do. Try asking for feedback. Asking for feedback can be scary. What if they don’t like me? What if I don’t know what I am doing? Giving feedback can also make many uneasy. What if I say the wrong...

Just ask the Co-Founder and Co-CEO of Workday. Or ask me. I’ve always been a firm believer that happy employees make for happy customers. It’s one of my mantras. My work is focused on people. Enabling organizations to engage and...

We all have personal values. Things that we hold fundamental to the core of who we are and how we interact with and view the people and world around us. Organizations also have values. Some written and spoken. Some not. Some organizations pay...

A toxic work culture can lead to a bad employee experience. A bad employee experience contributes to a bad customer experience. Decreased employee engagement and turnover threatens your ability to deliver quality service to your customers. And a bad...

Why is creating a culture that values diversity, equity, and inclusion (DEI) important? As the Vulcans say, “Infinite diversity in infinite combinations.” When diverse groups of people feel supported, valued, and safe, these groups of...

In order for projects to be completed successfully on time and within budget, you need to shift from the mindset and practice of individual ownership and accountability to one of shared ownership and accountability.  If I had a dollar for...

If you read our article: Do I Really Want to Work Here: What Are Your Diversity, Equity, and Inclusion (DEI) Practices Telling Me? ...  you may be thinking (and some of you have told us), “valuing diversity, equity, and...

Clearly defined and achievable goals and priorities, that are realistic and properly resourced, are the foundation of any successful organization.  To remain competitive, many organizations have too many conflicting priorities and projects....

Valuing diversity, equity, and inclusion (DEI) in the workplace is of high importance for achieving success through people.  And creating a high-performance organization. In today’s ever diverse business environment, for organizations to...

Studies vary, but anywhere from 20% - 40% of your revenue is lost due to process inefficiencies. And that doesn’t even include performance and revenue impacts from employee turnover. The efficiency and effectiveness of your processes have a...

The COVID-19 pandemic is just one of the many challenges facing organizations today. As you create your "new normal", success requires creating new behaviors and habits to consistently hit your revenue and performance goals. We are living and...

We’ve been dealing with the COVID-19 pandemic for what seems like...ages. And many businesses have not been shy to reach out via email and let me know how they’re making policy and product changes to keep me safe. Soooooooooo many...

Issues that impact employee performance are nothing new.  Knowing what causes these problems is the first step to resolving them. I've seen and experienced many issues impacting performance first hand. At one point or another in your career,...

Oy! Democrats in Iowa just experienced a massive technology failure. And, let’s be real, a massive embarrassment. The sad thing is the Democratic Party could’ve prevented this. Now, the Iowa Caucuses concept is archaic and the...

Change is never easy. Change and transition is a bumpy process. But why is change so hard? Change is hard because it is an emotional experience for most. An emotional experience, particularly an experience one often has little choice in being part...