3 Ways to Give and Receive Feedback
And they say breaking up is hard to do. Try asking for feedback. Asking for feedback can be scary. What if they don’t like me? What if I don’t know what I am doing? Giving feedback can also make many uneasy. What if I say the wrong...
Yes, happy employees make for happy customers
Just ask the Co-Founder and Co-CEO of Workday. Or ask me. I’ve always been a firm believer that happy employees make for happy customers. It’s one of my mantras. My work is focused on people. Enabling organizations to engage and...
Do you live your values in life and at work?
We all have personal values. Things that we hold fundamental to the core of who we are and how we interact with and view the people and world around us. Organizations also have values. Some written and spoken. Some not. Some organizations pay...
Toxic workplace culture pissing off employees and pushing away customers? 3 tips to change to a high performance culture.
A toxic work culture can lead to a bad employee experience. A bad employee experience contributes to a bad customer experience. Decreased employee engagement and turnover threatens your ability to deliver quality service to your customers. And a bad...
Infinite Diversity in Infinite Combinations
Why is creating a culture that values diversity, equity, and inclusion (DEI) important? As the Vulcans say, “Infinite diversity in infinite combinations.” When diverse groups of people feel supported, valued, and safe, these groups of...
Projects consistently running late or over budget? 3 tips to improve project management!
In order for projects to be completed successfully on time and within budget, you need to shift from the mindset and practice of individual ownership and accountability to one of shared ownership and accountability. If I had a dollar for...
Diversity Matters to Your Bottom Line
If you read our article: Do I Really Want to Work Here: What Are Your Diversity, Equity, and Inclusion (DEI) Practices Telling Me? ... you may be thinking (and some of you have told us), “valuing diversity, equity, and...
Are too many conflicting priorities overloading staff and impacting your brand? Here are some ways to resolve the problem.
Clearly defined and achievable goals and priorities, that are realistic and properly resourced, are the foundation of any successful organization. To remain competitive, many organizations have too many conflicting priorities and projects....
Do I Really Want to Work Here: What Are Your DEI Practices Telling Me?
Valuing diversity, equity, and inclusion (DEI) in the workplace is of high importance for achieving success through people. And creating a high-performance organization. In today’s ever diverse business environment, for organizations to...
How Much Money Are You Losing To Process Inefficiencies?
Studies vary, but anywhere from 20% - 40% of your revenue is lost due to process inefficiencies. And that doesn’t even include performance and revenue impacts from employee turnover. The efficiency and effectiveness of your processes have a...
Is your organization consistently missing revenue goals? Here is how to reach your goals in a few, short months.
The COVID-19 pandemic is just one of the many challenges facing organizations today. As you create your "new normal", success requires creating new behaviors and habits to consistently hit your revenue and performance goals. We are living and...
Customer Communication - The Good And Bad of All Those COVID-19 Emails (told in MEMES)
We’ve been dealing with the COVID-19 pandemic for what seems like...ages. And many businesses have not been shy to reach out via email and let me know how they’re making policy and product changes to keep me safe. Soooooooooo many...
Lack of Trust in Leadership is the Biggest Issue Impacting Performance – How do you Fix the Problem?
Issues that impact employee performance are nothing new. Knowing what causes these problems is the first step to resolving them. I've seen and experienced many issues impacting performance first hand. At one point or another in your career,...
The Iowa Democratic Caucus Massive Technology Oops
Oy! Democrats in Iowa just experienced a massive technology failure. And, let’s be real, a massive embarrassment. The sad thing is the Democratic Party could’ve prevented this. Now, the Iowa Caucuses concept is archaic and the...
Change and Transition - No They Are Not The Same Thing.
Change is never easy. Change and transition is a bumpy process. But why is change so hard? Change is hard because it is an emotional experience for most. An emotional experience, particularly an experience one often has little choice in being part...
Healthcare Advisory Services: What They Are and Why You Need Them
Organizational Change: A Business Coaching Perspective
The Importance of Digital Transformation: How It Can Help Your Business Grow