Challenge 

Tolero Solutions client, a global Fortune 500 professionals services firm, was experiencing what they considered high turnover among employees in the United States. Internal data showed the increase in turnover was highest among specific demographics as well as expats, United States employees who were on long term assignments in other countries. 

The problem – internal data didn’t specifically inform why turnover was a problem, root causes, so the firm was struggling with how to reduce attrition. 

Solution

Tolero Solutions performed a deep dive analysis of internal data available, facilitated further employee data collection and feedback sessions, collaborated to develop a predictive index model identifying the top scenarios for employee turnover and developed a coaching and communications strategy to provide recruiters, internal career coaches and service line leadership with ways to proactively communicate with and engage employee groups with the highest chances of turnover.

• Created first HR Global Mobility Strategy blueprint for the firm with a focus on cross cultural awareness and communication
• Collaborated with a global team to develop an Employee Value Proposition initiative to reduce attrition and increase retention
• Deployed Global Career Management survey to employees and leaders and analyzed and synthesized results providing recommendations for increasing employee development and engagement
• Utilized Tolero Solutions certification in the FIRO Element B behavior tool to design and deliver customized leadership development and  coaching training, as well as cultural awareness training, increasing cross cultural awareness and communication

Results

• Expat turnover declined and engagement increased 
• Predictive modeling reduced employee turnover for high risk employee groups
• Consistent messaging and communications for recruiters and internal career coaches provided an increase in speed to hire
• New career path options were created for employees to best utilize skills and experience increasing retention and client satisfaction with service delivery