Customer Experience (CX)

To create a great customer experience you need a great employee experience. Empower employees to wow customers. Satisfied employees deliver better service. Success requires engaging with – and having engaged – employees and customers.


Employee Experience & Customer Experience

Create a high performance organization.

Employee experience and customer experience are linked.

Engaged employees deliver higher levels of service delivery leading to an enhanced customer experience and increased brand loyalty.



To truly create a high performing organization where loyal customers enjoy doing business - you have to create an organization where engaged employees enjoy working. You need to provide the processes and tools to help develop each individual’s expertise and strengths and leverage differences to increase engagement.
A focus on people is imperative to success.
Scott Span
CEO
Slide 1

MedStar Health

WE ARE YOUR TRUSTED ADVISORS. ​

Was a valuable asset to the project. Extremely helpful to my practices before, during and after go-live. Connected the dots and managed all the moving parts. The practices felt very confident and were pointed in the right direction when issues arose that were difficult to manage. Kept me well informed and kept things running as smoothly as possible during conversion and deployment… our savior and our guide during the EHR conversion. A pleasure to work with during our transition. The physicians and staff and I am very glad that we had such a trusted advisor.
Director of Operations at MedStar Health
Slide 2

Capital One

WE ARE YOUR TRUSTED ADVISORS. ​

Tolero Solutions provided program and project management support for an IT initiative impacting lines of business (LOBs) across the organization. Great ROI. They added additional value by building a new governance structure and change management, change control processes and risk management framework. Work needed to be performed in a tight time frame. They hit the ground running, communicating with executive leadership, and performing research and data gathering for buy-in before executing on approach.
Sr. Director Project Delivery Office, Capital One
Slide 3

Department of Defense (DoD)

WE ARE YOUR TRUSTED ADVISORS. ​

One of the best consultants I’ve ever worked with. Should the opportunity arise, I would look forward to working with them again in the future. An instrumental part in communicating and preparing our organization for change. Attributed to improved inter-office relationships and increased our support of the strategy for moving forward.
Director of Technology Integration, Department of Defense (DoD)
Slide 4

Accenture

WE ARE YOUR TRUSTED ADVISORS. ​

Excelled at turning vague new concepts into a clearly defined reality… work led to significant improvements to our eventual work processes and services. Saved time and resources for our entire team…was a value add and definitely an asset to our project. Great results, good value, high integrity!
Sr. Executive, Accenture
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