Customer Experience (CX)

To create a great customer experience you need a great employee experience. Empower employees to wow customers. Satisfied employees deliver better service. Success requires engaging with – and having engaged – employees and customers.

WORK WITH US.


Employee Experience & Customer Experience

Create a high performance organization.

Employee experience and customer experience are linked.

Engaged employees deliver higher levels of service delivery leading to an enhanced customer experience and increased brand loyalty.

Talent Management

Growth requires attracting, retaining, and engaging diverse employees who are both a skills fit and culture fit for your organization. Creating an organization where everyone can shine.

Website Design & Marketing

Our website design and digital marketing services augment our change and communications services. We increase commitment to internal projects, and support the launch of new innovations.

Team Performance

Our focus is people. We know good teams don’t just happen. Building a high performance team takes Work. building trust, valuing diversity, and engaging employees. It takes the right team culture.

Process Improvement

We help identify and define which processes you need in place, when and where. And which are most effective and efficient. We can even help you to develop those processes.

Change Management


Organizational change is inevitable, but that doesn’t mean it has to be painful or costly. We leverage our expertise in human behavior to minimize resistance and increase adoption to change.

Diversity & Inclusion

As a diverse owned firm, we understand and value diversity. If you want high engagement and performance people need to feel as though they can “bring their full selves” to work.

Organization Design

Our approach to organization design supports the detailed articulation of organizational strategy and customer needs translating the goals and desires of your business into reality.

Leadership & Coaching


No amount of potential can result in great leadership without first being nurtured. Our ICF certified coaches provide you with guidance to be a self aware, authentic and successful leader.

Strategic Planning

We provide structure and process to organizations for asking and answering certain planning questions necessary for success and addressing core areas required for successful execution.



To truly create a high performing organization where loyal customers enjoy doing business - you have to create an organization where engaged employees enjoy working. You need to provide the processes and tools to help develop each individual’s expertise and strengths and leverage differences to increase engagement.
A focus on people is imperative to success.
Scott Span
CEO
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MedStar Health

WE ARE YOUR TRUSTED ADVISORS. ​

Was a valuable asset to the project. Extremely helpful to my practices before, during and after go-live. Connected the dots and managed all the moving parts. The practices felt very confident and were pointed in the right direction when issues arose that were difficult to manage. Kept me well informed and kept things running as smoothly as possible during conversion and deployment… our savior and our guide during the EHR conversion. A pleasure to work with during our transition. The physicians and staff and I am very glad that we had such a trusted advisor.
Director of Operations at MedStar Health
Slide 2

Capital One

WE ARE YOUR TRUSTED ADVISORS. ​

Tolero Solutions provided program and project management support for an IT initiative impacting lines of business (LOBs) across the organization. Great ROI. They added additional value by building a new governance structure and change management, change control processes and risk management framework. Work needed to be performed in a tight time frame. They hit the ground running, communicating with executive leadership, and performing research and data gathering for buy-in before executing on approach.
Sr. Director Project Delivery Office, Capital One
Slide 3

Department of Defense (DoD)

WE ARE YOUR TRUSTED ADVISORS. ​

One of the best consultants I’ve ever worked with. Should the opportunity arise, I would look forward to working with them again in the future. An instrumental part in communicating and preparing our organization for change. Attributed to improved inter-office relationships and increased our support of the strategy for moving forward.
Director of Technology Integration, Department of Defense (DoD)
Slide 4

Accenture

WE ARE YOUR TRUSTED ADVISORS. ​

Excelled at turning vague new concepts into a clearly defined reality… work led to significant improvements to our eventual work processes and services. Saved time and resources for our entire team…was a value add and definitely an asset to our project. Great results, good value, high integrity!
Sr. Executive, Accenture
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