Healthcare Advisory Services | Tolero Solutions
504
page-template,page-template-full_width,page-template-full_width-php,page,page-id-504,ajax_fade,page_not_loaded,,qode_grid_1300,footer_responsive_adv,qode-content-sidebar-responsive,qode-child-theme-ver-1.0.0,qode-theme-ver-10.0,wpb-js-composer js-comp-ver-4.11.2.1,vc_responsive
 

Healthcare Advisory Services

Change is a constant in the healthcare industry.

Success requires not just meeting mandates –

but exceeding expectations

Exceeding expectations is our primary goal. Our healthcare advisory services improve and accelerate acceptance of changes for both patients and providers. We create buy-in and engagement and increase adoption – positively impacting patient satisfaction and maximizing your return on investments in processes and technology.

Patient Experience

Patient Experience

When it comes to patient care, there is no one size fits all approach. Each patient is unique. Providing a great patient experience requires quality care and a patient-centered approach. We work with you to engage better with your patients and collect meaningful and actionable data. This approach enables you to deliver care that exceeds expectations.

Operations Transformation

Operations Transformation

Change is a constant. Customers expect transparent, accessible, and responsive services in healthcare. Operational flexibility and agility in tandem with technology enabled transformation is required for success. Strong stakeholder leadership provides the foundation for measurable sustainability. We guide your organization to be more efficient, agile, and engaged to respond to customer needs and enhance satisfaction.

Technology Adoption

Technology Adoption

Whether it’s EHRs, SaaS, mobile, or cloud, technology is changing the way healthcare is delivered. Technology can enable healthcare’s effectiveness, efficiency, and affordability, but only if users adopt the technology. Without user adoption, technology is just wasted money. Our approach increases buy-in and commitment for new technology, drives engagement, accelerates adoption, enhances efficiencies, and enables you to maximize your return on investment.

Revenue Cycle

Revenue Cycle

In the highly regulated and competitive healthcare landscape, generating margin can be difficult. Balancing patient-centered care, satisfaction scores, and revenue cycle efficiency is no easy task. Today’s financial models include qualitative measures such as quality of care and patient experience which directly impact your financial performance. We guide you to identify and execute on opportunities that will ultimately increase satisfaction, revenue, enhance margins, and expand growth potential.

Patient Experience

Patient Experience

When it comes to patient care, there is no one size fits all approach. Each patient is unique. Providing a great patient experience requires quality care and a patient-centered approach. We work with you to engage better with your patients and collect meaningful and actionable data. This approach enables you to deliver care that exceeds expectations.
Technology Adoption

Technology Adoption

Whether it’s EHRs, SaaS, mobile, or cloud, technology is changing the way healthcare is delivered. Technology can enable healthcare’s effectiveness, efficiency, and affordability, but only if users adopt the technology. Without user adoption, technology is just wasted money. Our approach increases buy-in and commitment for new technology, drives engagement, accelerates adoption, enhances efficiencies, and enables you to maximize your return on investment.

Operations Transformation

Operations Transformation

Change is a constant. Customers expect transparent, accessible and responsive services in healthcare. Operational flexibility and agility in tandem with technology enabled transformation is required for success. Strong stakeholder leadership is required for measurable sustainability. We guide your organization to be more efficient, agile and focused – responding to customer needs and improving satisfaction.
Revenue Cycle

Revenue Cycle

In the highly regulated and competitive healthcare landscape, generating margin can be difficult. Balancing patient-centered care, satisfaction scores, and revenue cycle efficiency is no easy task. Today’s financial models include qualitative measures such as quality of care and patient experience which directly impact your financial performance. We guide you to identify and execute on opportunities that will ultimately increase satisfaction, revenue, enhance margins, and expand growth potential.

CASE STUDY:

Learn how one large healthcare system deployed a new electronic healthcare records (EHR) system – 

while reducing resistance and increasing user adoption.

Schedule one of our workshops:

You Don’t Just Flip the Switch: Integrating People and Technology in Healthcare

You Don’t Just Flip the Switch: Integrating People and Technology in Healthcare

Healthcare organizations are often inundated with multiple technology initiatives at the same time. Stakeholders often feel overwhelmed by the new processes and workflows, terminology, and the technical nature of this type of change. This workshop will provide proven strategies and tools to ease concerns increasing the opportunity for success and leading to increased quantitative and qualitative returns on investment. Read more.

Successful Leadership Through Times of Change and Uncertainty in Healthcare

Successful Leadership Through Times of Change and Uncertainty in Healthcare

Organizational change initiatives in healthcare can go one of two ways…success or failure. The risk of failure in healthcare is unique because of the delicate balance of quality patient care, loyalty and satisfaction from physicians and staff, and complex financial pressures. This workshop helps healthcare organizations be prepared for potential challenges during times of change and provides tools and methods to drive success. Read more.

You Don’t Just Flip the Switch: Integrating People and Technology in Healthcare

You Don’t Just Flip the Switch: Integrating People and Technology in Healthcare

Healthcare organizations are often inundated with multiple technology initiatives at the same time. Stakeholders often feel overwhelmed by the new processes and workflows, terminology, and the technical nature of this type of change. This workshop will provide proven strategies and tools to ease concerns increasing the opportunity for success and leading to increased quantitative and qualitative returns on investment.

LEARN MORE

Successful Leadership Through Times of Change and Uncertainty in Healthcare

Successful Leadership Through Times of Change and Uncertainty in Healthcare

Organizational change initiatives in healthcare can go one of two ways…success or failure. The risk of failure in healthcare is unique because of the delicate balance of quality patient care, loyalty and satisfaction from physicians and staff, and complex financial pressures. This workshop helps healthcare organizations be prepared for potential challenges during times of change and provides tools and methods to drive success. 

LEARN MORE

me

Scott Span, MSOD

CEO and Senior Advisor, Culture Transformation and Change

Scott is an accomplished project management and organization transformation specialist with over 15 years of success guiding leaders through change. Within healthcare, Scott excels at building trusted advisor relationships improving communication and adoption.

Read Detailed Bio

He guides organizations to become more responsive, effective and high performing. Scott increases engagement among internal and external project teams, as well as between patients and Providers. He focuses on developing processes, governance and structure and implementing organizational and operational transformation methodologies to help minimize resistance to changes and new technology, increasing the ability of a smooth transition and improving adoption.

lori

Lori Blander, MS, ACC

Senior Advisor, Operational Transformation

Lori Blander, MS, ACC, has been a learning and development and transformation professional for 20 years, with a primary focus in healthcare on both the payer and operations side. Lori specializes in increasing the capabilities of organizations and people.

Read Detailed Bio

She works in collaborative partnership with executive teams, managers, HR, and functional teams to accelerate change and adoption. Lori works collaboratively to assess the current state, desired future state, and create solutions that achieve successful transformation. She has consulted both internally, for the largest health system in the Washington DC area, and externally for organizations of various sizes in multiple sectors. Lori is also an ICF certified coach and skilled facilitator. She delivers training on various topics of leadership and transformation. She has been an adjunct professor in the Human Resources Development Masters Program at Towson University and is certified in various leadership and change instruments.

Edwards Pic 1 (1)

Mike Edwards

Senior Advisor, Revenue Cycle Management

Over his 20+ year career, Mike has a proven track record in revenue cycle. His expertise includes full revenue cycle management, managed care contracting and pricing strategies, and physician contracting. He has developed programs to improve efficiencies in specialty areas such as the Emergency Department and Surgical Services, resulting in increased cash flow.

Read Detailed Bio

Mike has developed critical insights for the financial uncertainty of the ACA in traditional fee schedule reimbursement, value-based and risk-based reimbursement methodologies. Mike’s expertise has been leveraged at for-profit, not-for-profit, government facilities, and academic medical centers as Vice President and in interim leadership positions. He has an MBA from Indiana Wesleyan University in Marion, Indiana, a BS in Economics from Saint Joseph’s College in Rensselaer, Indiana. He is a member of the Healthcare Financial Management Association (HFMA) and the Health Information Management Systems Society (HIMSS).

monica

Monica Eliou, MGA

Managing Director, Healthcare Operations and Technology

Monica has 25 years of experience in healthcare in areas of clinical, supply chain, technology and project management. She delivers trusted advisory services in a broad range of healthcare settings, including medium and large provider settings, community hospitals and academic medical centers.

Read Detailed Bio

She achieves results through strong project management and a focus on process and change management. Her work also includes experience in procedural areas and Perioperative Services. Monica’s project leadership has resulted in robust project governance, enhanced financial performance, clinical improvements, technology, process, and supply chain optimizations, and cultural transformation – reducting costs and increasing Provider and patient satisfaction. Monica holds a BA in Business Administration from Loyola University Maryland and an MGA in Healthcare Administration from the University of Maryland University College. Monica is an active member of HIMSS, the American College of Healthcare Executives, and the National Association of Professional Women.

bob

Robert Hunzinger, MSOD

Senior Advisor, Strategy and Patient Engagement

Bob has over 20 years of experience supporting large-scale technology modernization and IT change and transformation initiatives. A significant amount of his experience is in healthcare. He is skilled in organization development, change management, and leadership effectiveness.

Read Detailed Bio

Bob provides executive and leadership coaching to improve leadership capabilities helping leaders promote adoption to change and increase individual, team and organizational performance.

What our clients say:

FACT SHEET:

To learn more about our healthcare advisory capabilities, and how we can collaborate for success,

please download our fact sheet.

We’d love to hear from you,

Fill out the form to the right and tell us what challenges you’re experiencing. We’ll be in touch with you shortly to discuss how we can collaborate for success.