Customer Service Archives | Tolero Solutions
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Customer Service

In case you missed the billions of sales special offers being advertising on tv, via email, and on social media - it's officially the 2016 holiday shopping season.  When the sales push increases so do customer complaints.  And some companies deserve to be on Santa's naughty...

Did you know… 82% of consumers have stopped doing business with a company because of bad customer service. The money your company generates from your consumers is no gift! Great customer service plays a huge part in an excellent customer experience. It’s time to think about how...

Fly the sorta friendly skies? If you've stood in line at a TSA check-point lately, you know the pain is real.  Long lines, unfriendly agents, and baffling processes (why are most of the check-point gates closed??) have lead to an astronomical 18,000 complaints every year. TSA's administrator...

Another day, and yet another issue causing delays on WMATA's DC Metro system.  Between April 17th and April 24th - there were 120 alerts. This week - Metro held their first ever all managers meeting.  Let that sink in for a moment.  In the 40-year...

We have all experienced some good and bad customer service experiences.  Some by the same brand! But would you pay more money for a product or service to get good customer service?  Take our flash survey to tell us what you think: [ninja_form id=14]...

[fullwidth backgroundcolor="" backgroundimage="" backgroundrepeat="no-repeat" backgroundposition="left top" backgroundattachment="scroll" video_webm="" video_mp4="" video_ogv="" video_preview_image="" overlay_color="" overlay_opacity="0.5" video_mute="yes" video_loop="yes" fade="no" bordersize="0px" bordercolor="" borderstyle="" paddingtop="20px" paddingbottom="20px" paddingleft="0px" paddingright="0px" menu_anchor="" equal_height_columns="no" hundred_percent="no" class="" id=""][fusion_text] Southwest built a loyal customer base.  So loyal that a competitive rush for checking-in for your flight became...