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#WMATA Why I’d Rather Sit in Traffic Than Take DC MetroAnother day, and yet another issue causing delays on WMATA's DC Metro system. Between April...
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Do You Spend More Time in Meetings Rather Than Getting Work Done?Days like this suck. You spend more time in meetings talking about work - or...
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Customer (and Brand) Loyalty is DeadAnd it’s not good. In fact - it feels like it gets worse with every...
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Innovation Means Nothing Without Great Customer ServiceExcellent customer is king! I’m an avid cruiser. I’m also a brand loyalist - or...
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Hey @Marriott – 7 Things to Learn From @United Merger Mistakes. #MarriottStarwoodHey @Marriott, Congratulations - you're about to become the world's largest hotel company. But did...
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#Leaders – How to Stop Perpetuating a Toxic #CultureNegative leaders can mean negative culture...don't be like Eeyore! Is your work culture negative, depressing,...
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7 Factors That Make or Break #Mergers & #AcquisitionsThis week Oscar Munoz, United Continental Holdings’ new CEO, will meet with labor leaders to...
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Why are 65% of Employees Actively Looking for a New Job?That is not a typo. We asked our customers and our readers 3 questions: Do...
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What #HillaryClinton Can (and shouldn’t) Teach You About #CommunicationFull disclosure – there is absolutely no political agenda here. This is not about the...
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What #DonaldTrump Can (and shouldn’t) Teach You About #LeadershipFull disclosure - there is absolutely no political agenda here. This is not about the...
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Are You a #Workplace #Superhero?When someone thinks of a superhero – they typically think of capes and super human...
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What a cat stowed away on a plane can teach you about #process issues…In case you haven’t heard – in French Guyana a glider took off with an...