Tolero Solutions helps leaders achieve success through people creating organizations where people enjoy working and customers enjoy doing business. We find and fix organizational and operational problems – overcoming challenges that impact success.
On average 70% of employees are unhappy. Every unhappy employee costs ~1.5 their annual salary to replace. Do the math. The biggest asset an organization has is their people. When the people are happy and giving 100%, the customers are happy, and the organization succeeds.
We strive to make organizations better places to work. We increase your human capital’s speed and ability to adapt to change and improve innovation. Driving the ability to rapidly offer new products and services and increase customer service excellence – increasing profits and growth.
Tolero Solutions engages with you to retain your biggest asset – your human capital (your people). People service your customers, solve problems, and help drive innovation. Happy people -> happy customers = increased growth.
We help organizations achieve success through people overcoming challenges that impact success. We help your organization become a place where people enjoy working and customers enjoy doing business.
Happy people → happy customers = increased growth. People service your customers, solve problems, and help drive innovation. Our philosophy takes a holistic and systemic view to help you engage your biggest asset – your human capital (your people).
Our promise is to do everything we can to help make your organization a place where your people want to give 100%. Because when the people are happy, the customers are happy, and the organization succeeds.
Wine lover, Caribbean junkie, GenY, artist, quote addict – and implementer of organizational improvements.
Scott helps clients in achieving success through people – creating high performance organizations that are more responsive, productive and effective – where engaged employees enjoy working and customers enjoy doing business. He is an accomplished Leadership Effectiveness, Project Management, and Change Management specialist with an ongoing record of success guiding leaders in managing successful change. With over 15 years of experience in managing projects and programs in achieving cost schedule, and performance objectives. Scott drives programs to success, leads change initiatives and performs strategic planning, communications, facilitation and training.
He is an author on various topics of organizational development and leadership and the creator of the Recruitment and Retention Lifecycle ™. Scott holds a Masters in Organization Development (MSOD) from American University and the NTL Institute. He is a certified Scrum Master (CSM) and is also certified in the FIRO-B and various other leadership and organizational assessments.
Was a valuable asset to the project. Extremely helpful to my practices before, during and after go-live. Connected the dots and managed all the moving parts. The practices felt very confident and were pointed in the right direction when issues arose that were difficult to manage. Kept me well informed and kept things running as smoothly as possible during conversion and deployment… our savior and our guide during the EHR conversion. A pleasure to work with during our transition. The physicians and staff and I am very glad that we had such a trusted advisor.
Tolero Solutions provided program and project management support for an IT initiative impacting lines of business (LOBs) across the organization. Great ROI. They added additional value by building a new governance structure and change management, change control processes and risk management framework. Work needed to be performed in a tight time frame. They hit the ground running, communicating with executive leadership, and performing research and data gathering for buy-in before executing on approach.
One of the best consultants I’ve ever worked with. Should the opportunity arise, I would look forward to working with them again in the future. An instrumental part in communicating and preparing our organization for change. Attributed to improved inter-office relationships and increased our support of the strategy for moving forward.
Excelled at turning vague new concepts into a clearly defined reality… work led to significant improvements to our eventual work processes and services. Saved time and resources for our entire team…was a value add and definitely an asset to our project. Great results, good value, high integrity!