About

We achieve success through people.

Tolero Solutions helps you achieve success through people creating organizations where people enjoy working and customers enjoy doing business. We find and fix organizational and operational problems – overcoming challenges that impact success.

  

Through our work we create buy-in, engagement, and increased adoption, positively impacting employee and customer satisfaction and maximizing your return on investments in operations, process, and technology improvements.

 

New business initiatives require new processes and behaviors. We minimize resistance and improve and accelerate adoption to change, for both employees and customers, minimizing downtime and delivering improvements for long-term success.

 

We help you identify and address implementation challenges and gain the buy-in and commitment to technology – driving engagement, enhancing efficiencies and improving user adoption – enabling you to maximize your return on investment.

 

Success requires engaging with – and having engaged – employees and customers. We provide the processes and tools to increase engagement and create a high performing organization. Engaged employees provide higher levels of service delivery leading to an enhanced customer experience and increased brand loyalty.

 

Exceeding expectations is our primary goal. Our services help you plan for and execute on people, operations, and technology changes. We strive to make organizations better places to work. Happy people -> happy customers = increased growth.

How we operate:

Tolero's Mission

We help organizations achieve success through people overcoming challenges that impact success. We help your organization become a place where people enjoy working and customers enjoy doing business.

Tolero's Philosophy

Happy people → happy customers = increased growth. People service your customers, solve problems, and help drive innovation. Our philosophy takes a holistic and systemic view to help you engage your biggest asset – your human capital (your people).

Tolero's Promise

Our promise is to do everything we can to help make your organization a place where your people want to give 100%. Because when the people are happy, the customers are happy, and the organization succeeds.

Meet Scott Span, MSOD

Scott ‘Success Implementer’ Span,

MSOD CEO & Lead Consultant

 

Wine lover, Caribbean junkie, GenY, artist, quote addict – and implementer of organizational improvements.

Scott’s experience

Scott helps clients in achieving success through people – creating high performance organizations that are more responsive, productive and effective – where engaged employees enjoy working and customers enjoy doing business. He is an accomplished Leadership Effectiveness, Project Management, and Change Management specialist with an ongoing record of success guiding leaders in managing successful change. With over 15 years of experience in managing projects and programs in achieving cost schedule, and performance objectives. Scott drives programs to success, leads change initiatives and performs strategic planning, communications, facilitation and training.

He is an author on various topics of organizational development and leadership and the creator of the Recruitment and Retention Lifecycle ™. Scott holds a Masters in Organization Development (MSOD) from American University and the NTL Institute. He is a certified Scrum Master (CSM) and is also certified in the FIRO-B and various other leadership and organizational assessments.

Meet the Team

Saran Baker, M.S.

Saran Baker, M.S.

Saran has over 15 years experience and a valuable blend of expertise in both corporate and nonprofit environments.

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Jim Leming, MSOD

Jim Leming, MSOD

Jim has over 25 years experience in both non-profit and Fortune 500 including extensive expertise in the pharmaceutical industry.

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Lisa Gardner, SPHR, MSOD

Lisa Gardner, SPHR, MSOD

Lisa has over 25 years of multi-industry expertise who specializes in launching and revitalizing diversity and employee engagement initiatives.

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Dale Archer, MSOD

Dale Archer, MSOD

Dale has over 20 years of experience with extensive international experience working with state and national governments in Africa and Europe.

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Saran Baker, MS

Saran Baker, MS

Saran has over 15 years experience and a valuable blend of expertise in both corporate and nonprofit environments.

Read Detailed Bio

Jim Leming, MSOD

Jim Leming, MSOD

Jim has over 25 years experience in both non-profit and Fortune 500 including extensive expertise in the pharmaceutical industry.

Read Detailed Bio

Lisa Gardner, SPHR

Lisa Gardner, SPHR

Lisa has over 25 years of multi-industry expertise and specializes in launching and revitalizing diversity and employee engagement initiatives.

Read Detailed Bio

Dale Archer, MSOD

Dale Archer, MSOD

Dale has over 20 years of experience with extensive international experience working with state and national governments in Africa and Europe.

Read Detailed Bio

We love people. And people love us.

 

See what our clients have to say about working with us.